Refund policy

Last Updated: October 13, 2026

At Denim Tears Store, we want you to be satisfied with your purchase. If something is not right with your order, our team is here to help. Please review our return and refund policy before requesting a return.

1. Return Window

You may request a return within 30 days of receiving your order. To qualify, your item must meet the following conditions:

The item must be unworn, unwashed, and unused.
Original tags and packaging must be included where applicable.
The item must be in its original condition, without stains, damage, odors, or signs of wear.
You must provide proof of purchase, such as your order confirmation email.

Items that do not meet these requirements may not qualify for a return, except where applicable law requires otherwise.

2. Items Not Eligible for Return

The following items are generally not eligible for return or refund:

Items marked as final sale or non-returnable.
Gift cards and digital products, where applicable.
Items that have been worn, washed, altered, or damaged after delivery.

Defective, damaged, or incorrectly supplied items will be reviewed separately and handled in accordance with applicable consumer protection laws.

3. How to Request a Return

To initiate a return, contact our customer support team using the information below.

Email: teamdenimtearstore@gmail.com
Phone: +1 (661 ) 580-2241

Please include the following information in your request:

Your full name and order number.
The item you wish to return.
The reason for the return.
Clear photographs if the item arrived damaged, defective, or incorrect.

Our support team will review your request and provide instructions if the return is approved. Please do not mail any item before receiving return authorization and the designated return address.

4. Return Shipping Costs

For returns due to a change of mind, an incorrect size selected by the customer, or other non-defective reasons, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or different from what you ordered, contact us before returning it. We will review the issue and explain the available resolution, including any applicable return shipping arrangements.

We recommend using a trackable shipping service and keeping your proof of postage. We cannot guarantee receipt of a return that is not successfully delivered.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs showing the issue. Our team will review the information and work with you to arrange an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.

Please do not send the item back until our team has provided instructions.

6. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If your refund has not arrived after this period, please contact your bank or payment provider first. You may then contact our customer support team for further assistance.

7. Shipping Fees and Refund Amounts

For approved returns due to a change of mind, original shipping charges are generally non-refundable, unless required by applicable law.

Where an item is defective, damaged, incorrectly supplied, or an order cannot be fulfilled, the applicable refund will be determined in accordance with the circumstances and relevant consumer protection requirements.

8. Exchanges

If you need a different size or item, please contact our customer support team to check whether an exchange is available.

Exchanges are subject to stock availability and approval. If an exchange is not available, our team will explain the alternative options.

9. Order Cancellations

You may contact us to request an order cancellation before your order has been processed or shipped. Cancellation requests cannot be guaranteed once processing or shipping has begun.

If we cancel an order that has not been fulfilled, any refund due will be issued in accordance with applicable law and the original payment method, where possible.

10. Unclaimed or Returned Shipments

If a package is returned to us because of an incorrect address supplied at checkout, failure to collect the package, or repeated unsuccessful delivery attempts, please contact our support team.

Any reshipping charges or refund options will be assessed based on the circumstances, our shipping policy, and applicable law.

11. Changes to This Policy

We reserve the right to update this Return and Refund Policy when necessary. Changes will be posted on this page with an updated revision date. The policy applicable to an order will be determined in accordance with applicable law.

12. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store: Denim Tears Store
Website: https://denimtearstore.us/
Email: teamdenimtearstore@gmail.com
Phone: +1 (661 ) 580-2241
Address: 176 Spring Street, New York, NY 10012, United States
Main Office: 11 Kirkgate, Wakefield, WF1 1HS, United Kingdom
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST